General Questions
Q. What are they made of?
A. Medical grade, viscoelastic silicone. The blue areas are less dense for added cushioning at the pressure points of the foot.
Q.Is there Latex in the Visco Products?
A. No.
Q. What are the advantages of the material?
A. Doesn't lose its shape or compress, doesn't absorb odors, durable, comfortable, doesn't exude oil like some other silicone products, excellent shock absorbing qualities.
Q. How long do they last?
A. It depends on how often and vigorously they are used, but they usually last the lifetime of the shoe. Some people have used them five years or more!
Q. Is a prescription required to buy the products?
A. No, you can buy our products without a prescription, although we cannot extend a guarantee.
Q. Are there any contraindications (reasons not to wear these products)?
A. Hypersensitive reactions harmful to health have not been reported to date. In the following conditions, such aids should only be fitted and worn after consultation with your doctor: Skin disorders/injuries in the relevant part of the body, particularly if inflammation is present. Any raised scars with swelling, redness and excessive heat build-up. Please check with a medical professional before trying this or any other medical product.
Q. Why are they sold in pairs? Can I buy just 1 cushion/insole?
A. Bauerfeind heel cushions and insoles are always sold in pairs to prevent leg length discrepancies, which can cause back or joint problems. In the case of ViscoHeel N, you can wear just one heel cushion per your doctor's recommendation to compensate for an existing leg length discrepancy.
Q. How thick are they? Can I wear them in women's high heel shoes?
A. ViscoSpot has about a ? lift at the back of the heel. They fit best in sports or casual shoes. They may not work well in heels, as they may push the heel out of the shoe and put too much pressure on the toes.
Q. Can I wear them with custom orthotics?
A. We do not recommend putting them on top of or under custom orthotics, as it may alter the effectiveness of the orthotic. Please check with a medical professional.
Q. Should I take out the existing insole in my shoe before putting in your product?
A. Our ViscoSpot, ViscoHeel N and ViscoHeel K heel cushions can be placed on top of your existing insole. When using our ViscoPed or ViscoPed S insoles, the wearer should remove the existing insole if possible and replace it with our insole. We do not recommend putting them on top of or under custom orthotics, as it may alter the effectiveness of the orthotic. Please check with a medical professional.
Q. How are they sized?
A. Sizing is based on men's and women's shoe sizes.
Q. How are they cleaned?
A. They should be washed often with soap (hand or dishwashing soap) and warm water to cut down on residue and grit which decreases the life of the product. The silicone is stable and will not ooze out.
Q. Can I use them playing active sports?
A. Absolutely. They are great shock absorbers. ViscoPed and ViscoPed S will, however, break down faster when playing a sport with a lot of side to side movements, like tennis.
ViscoSpot
Q. What can they be used for?
A. Heel pain, plantar fasciitis, heel spurs, leg length discrepancies, shock absorption and fat pad atrophy.
Q. What makes them better than what I've tried in the past?
A.Clinically proven 95% effective in a study conducted by the American Orthopedic Foot and Ankle Society; Rated more effective than any of the other heel cushions tested including $300-$400 custom orthotics. Comfortable, durable materials Softer, blue spot correctly placed in the area most sensitive to heel pain Wedged to redirect pressure away from painful area Approx. 12 lift takes tension off of Achilles tendon and plantar fasciia.
Q. Why do they cost more than heel cushions I see in retail stores?
A. They are a medical product with proven effectiveness and durability; therefore, they are an excellent value. The material is also the highest quality available. ViscoHeel N/ViscoHeel K
Q. What's the difference between N and K?
A. ViscoHeel N and K are made of the same materials and are basically the same design. ViscoHeel N is flat and ViscoHeel K is wedged 4 degrees to correct pronation (bow legged condition) or supination (knock-knees). K stands for the German word Korrectiv, which means it corrects a condition.
ViscoPed S/ViscoPed
Q. What can they be used for?
A. Shock absorption, foot, joint and back pain, metatarsalgia (irritation of the metatarsals), diabetic foot, fat pad atrophy (thinning of fat pad of foot), hyperkeratosis (thickening of outer layer of skin).
Q. Do they have an arch support?
A. They have slight contouring in the arch area to gently support this region, much like a preformed insole in a sports shoe. They are not arch supports.
Q. How much can it be trimmed?
A. They may be trimmed along the trim lines or in the clear silicone area. The blue areas should not be cut, as this may cause the softer spots to come out of the product. You should also avoid trimming the ventilation holes as to leave rough edges that may tear.
Q. Is there an easy way to put it in my shoe?
A. The wearer should remove the existing insole in the shoe, if possible, and replace it with this insole. The insole can be folded like a taco and inserted into the shoe or rolled up from toe to heel and allowed to unroll, from heel to toe, in the shoe.
Q. Will I need a bigger shoe?
A. These insoles should fit your normal shoe size. Some people prefer a ? size larger shoe. It's a good idea to take them with you when you shop for new shoes.
Q. I have a very narrow heel. Will these fit in my shoe?
A. Our insoles fit in most shoes. The heel of ViscoPed and ViscoPed S is about 2 ? inches wide.
Q. Where is the metatarsal pad positioned under the foot?
A. The metatarsal pad fits under the ball of the foot and should cause the metatarsals/toe joints to separate slightly and land on the softer blue spots for extra cushioning.
Q. What are the differences between ViscoPed and ViscoPed S?
A. The biggest difference is that ViscoPed has a raised metatarsal pad to correctly align the metatarsal heads. Some people find this raised pad therapeutic; others find it irritating. Therefore, ViscoPed S uses different densities of silicone to align the metatarsal heads. A very soft dark blue silicone is surrounded by soft light blue silicone and the met heads naturally fall and align on the dark blue areas because they are the least dense. In addition, ViscoPed S is available in 7 sizes, accommodating a women's size 4 shoe to a men's size 14 ?. ViscoPed is available in 5 sizes, so it fits a smaller range.
Q. What makes them better than what I've tried in the past?
A. Made of the same medical grade, viscoelastic silicone as the clinically proven ViscoSpot Comfortable, durable materials Softer silicone correctly placed in the areas most sensitive to foot pain Slightly contoured arch for comfort Ventilation holes allow for air circulation Trim lines for a personal fit Easily cleaned with soap and water.
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